Shipping & Returns

Shipping Information


Holiday Shipping Information

Pillow Pets will be closed Friday, December 23, 2022, Monday, December 26, 2022, and Monday, January 2, 2023.

For Pillow Pets to arrive by Christmas please choose the following options:


Standard UPS Ground Shipping: Place order by 12/17 Midnight

Expedited UPS 3-Day Select Shipping: Place order by 12/19 Midnight

Expedited UPS 2-Day Air Shipping: Place order by 12/20 Midnight

Overnight UPS Next Day Air Shipping: Place order by 12-21 Midnight


Return Information

You can return any Pillow Pets product within 30 days of its purchase date for a full refund less shipping costs. Returns after 30 days will not be accepted.  For a full refund, minus shipping, the item must be returned with the original tags still attached and in its original packaging.

FSI Distribution/Pillow Pets
Attention: Returns
875 Douglas Hills Road
Lithia Springs, GA 30122

Please include a note with your order number and the reason for return. Refunds are usually issued within 24-72 hours of receipt of the return package.

If you have received a defective product, please take pictures of the item of the whole product, the tag and send an email along with your 6-digit order number to From there a replacement or refund will be issued accordingly.